![]() Before ending the call I informed them I needed to hear back from their management in 24hrs or I would be calling my credit card company and issuing a charge back. The second person I spoke to was no help at all, would not connect me with a manager, offered me a voucher but could not tell me how much it would be for, just wasted my time. Once I received the cancellation, I knew I was going to have a long drawn out problem. Every other booking site gives you 24hrs to cancel no questions asked. So I was already pretty unhappy to hear that. I had asked the first person I spoke to if would be easier to just cancel and re-book, he said there would be cancellation charges if I did that. The next thing I know I receive a cancellation notice. The first person I spoke to said they would escalate the issue to resolve it. I called their support to help me with the issue. I had already clicked the book button before I caught the error. Somewhere along the booking process, the dates were changed back. I did not need those dates, so I adjusted them for 1 night. The site automatically plugs in the dates around the wedding venue. Looked like a very professional looking website. Learn from my mistake- its in your best interest to stay away!Īttempted to book a hotel through The Knot. It's a legit website but they list so many businesses on here that there's almost no chance you will get business, and will waste tons of money and time trying. Please please please if you are a small business don't get tricked like I did. ![]() ![]() They also make you pay for 12 months minimum (because if you book a wedding and your spot on the website gets taken down then the client can't contact you -which doesn't even make sense because you could give them your contact info at any time) which is how you get stuck! I was basically convinced into their lowest rate ($250 a month) by someone who worked for them who told me she had her own small business and advertised with them and it was the "best decision she's ever made." I think looking back she was lying to my face - which is so heartbreaking considering I took a huge leap of faith in saying yes - and the knot ended up taking over $3,000 from me and in return i got NO customers (lots of leads that went nowhere - which were probably fake). I have a small local home bakery and am trying to advertise towards the wedding industry more so turned to the knot/wedding wire. It is honestly so messed up that this huge business takes advantage of small businesses the way they do. I almost never leave bad reviews/leave reviews in general but I felt the need because if this review can save one other small business friend from wasting hundreds or thousands then it's worth it. ![]()
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